Privacy Policy

Last updated: 26 June 2026

This Privacy Policy explains how Infinity NEET Counselling (“we”, “us”, “our”), a service operated under Infinity Learn, collects, uses, shares and protects your personal data when you use our website and counselling services. We are committed to handling your data responsibly and in accordance with India's Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and other applicable laws.

By using our website, submitting the rank predictor, requesting the guidebook, or enrolling for counselling, you consent to the practices described in this policy.

1. Information we collect

We collect only the information needed to provide NEET UG counselling guidance:

• Identity & contact data: your name, mobile number (verified over WhatsApp/OTP), and email address (optional).
• Academic data: your NEET marks or estimated score, predicted rank, category (e.g. General, OBC, SC, ST, EWS), and home state (domicile), where you choose to share them with the predictor or your counsellor.
• Enrollment & preference data: the plan you select, your preferred contact time, and similar details you provide during enrollment.
• Transaction data: records of payments made for our services. Card, UPI and bank details are collected and processed directly by our payment gateway and are not stored on our servers.
• Technical & usage data: IP address, device and browser type, pages viewed, and interactions, collected through cookies and analytics tools.

2. How we collect it

We collect data when you fill in the rank or college predictor, request the NEET UG Guidebook, verify your number via OTP, enroll for a plan, or otherwise communicate with us. We also collect technical data automatically through cookies and analytics when you browse the site.

3. How we use your information

• To generate your rank prediction and college shortlist.
• To assign a counsellor and provide personalised counselling, choice-filling and admission guidance.
• To contact you about your enquiry, enrollment and counselling, including by phone, WhatsApp, SMS and email.
• To process payments and provide service-related communication.
• To improve our website, content and services, and to measure performance.
• To comply with legal obligations and protect against fraud or misuse.

4. Consent and legal basis

We process your personal data on the basis of the consent you provide when you share it with us, and for legitimate uses permitted under the DPDP Act. You may withdraw your consent at any time (see “Your rights” below); withdrawal does not affect processing already carried out.

5. How we share your information

We do not sell your personal data. We share it only as follows:

• Counsellors and our team: with the counsellors and staff who deliver your counselling.
• Service providers: with trusted processors who help us operate, such as our payment gateway (for example, Razorpay), communication providers (for WhatsApp/SMS/email), hosting and analytics providers. They may process data only on our instructions.
• Legal and safety: where required by law, regulation, legal process, or to protect the rights, safety and property of users or others.
• Business transfers: in connection with a merger, acquisition or reorganisation, subject to this policy.

6. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. We use analytics tools (such as Google Analytics) that may set their own cookies. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

7. Data retention

We retain your personal data only for as long as needed to provide our services, maintain records of your enrollment and transactions, and meet legal, accounting or reporting requirements. When data is no longer required, we delete or anonymise it.

8. Data security

We use reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address incidents promptly.

9. Your rights

Subject to the DPDP Act, you have the right to:

• access and obtain a summary of the personal data we hold about you;
• request correction, completion or updating of inaccurate or incomplete data;
• request erasure of your personal data, where applicable;
• withdraw your consent; and
• nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, or to raise a grievance, contact us using the details below.

10. Children and minors

Many NEET aspirants are below 18 years of age. If you are a minor, you must use our services with the consent and involvement of a parent or legal guardian, and we process a minor's data only with verifiable parental consent as required by the DPDP Act. We do not knowingly use a child's data in a way that is likely to cause harm.

11. Third-party links

Our site may link to third-party websites (for example, official counselling authorities or payment pages). We are not responsible for the privacy practices of those sites; please review their policies.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the latest revision. Material changes will be reflected on this page, and your continued use of the site after changes indicates acceptance.

13. Grievance officer and contact

For any questions, requests or grievances about your personal data or this policy, contact our Grievance Officer:

• NEET Counselling Support: 78385 01509
• Email: [insert grievance officer email]